About Maharaja Super
Maharaja Super is the eCommerce platform of Maharaja Supermarket Pvt Ltd. Our platform allows consumers in Sri Lanka to order products online and have them delivered straight to their doorstep. It also enables non-residents around the world to order and send goods to their loved ones in Sri Lanka. Deliveries are restricted to the postcodes marked under the serviceable areas listed on our website. Customers can select from a wide range of products including groceries, dairy items, pantry essentials, poultry items etc. Please note that we do not offer frozen items or fresh vegetables. Our product offerings are constantly updated to reflect supply availability, customer demand, and quick delivery times to ensure relevance and quality.
FAQs
How to become a customer for online delivery?
Maharaja Super can be accessed through our website. To begin, simply register by entering necessary personal details such as your name, national identity card number, mobile number, email address, and delivery address. All fields are mandatory and must be completed in order to become an online delivery customer.
Why should you join Maharaja Super?
Just as you have trusted and relied on Maharaja Supermarket for years, you can trust us to pick, pack, and deliver the highest quality grocery items to your home every day of the year. We are available across all mobile platforms—web, iOS, and Android—to provide a seamless shopping experience. Aligned with our commitment to excellence, Maharaja Super stands by the vision: “QUALITY AND TRUST DELIVERED.”
Account Related
How can I sign up as a new customer?
It's very simple! We just need you to enter the required details on our Maharaja Super eCommerce platform.
How can I deactivate my account?
We’re sorry to hear that! Please reach out to our customer care center for assistance with deactivating your account.
How can I change my password?
Changing your password is easy. Go to the login screen, tap on the "Forgot Password" link, and follow the OTP process to set up a new password.
How can I see my order history?
No need to worry about keeping track! Your order history will be recorded in ascending order under the "My Orders" tab. You can view all the details of each order by selecting the relevant date.
How can I receive loyalty points for my order?
If you're an existing loyalty member with Maharaja Rewards and have signed up for the Maharaja Super app using your registered mobile number and NIC, your loyalty points will automatically be updated with each purchase. To check your current loyalty points, simply tap on the "Loyalty" option in the menu. If you're not yet enrolled in Maharaja Rewards, please visit our website to learn more and sign up.
Order Related.
How can I order?
It's as easy as one (log in to Maharaja Super’s eCommerce platform), two (add items to your cart), three (checkout)! First, log in using your user credentials. Once you're logged in, simply browse and add items to your cart. You can also use the search icon to find specific products by name or category, and be sure to check out our special online promotional offers. Finally, review your order and delivery address, then proceed to checkout using your preferred payment method. Once your order is processed, you’ll receive a confirmation notification with your final invoice.
What goods can I order?
At Maharaja Super, we offer a wide range of grocery items including spices, dairy products, and other household essentials. Please note that we do not deliver fresh vegetables, frozen items, alcoholic beverages, or tobacco products.
How can I modify (add or remove products) my cart & when?
Forgot to add something? No problem! You can add or remove items from your cart before checking out. Just tap the Cart icon at the bottom-right of the screen to see your current items and their quantities. Adjust quantities using the increase (+) or decrease (-) buttons next to each product. The total price will update automatically.
Why am I having trouble loading products to my cart?
This might be due to technical issues or connectivity problems. Please check your internet connection. If the issue persists, feel free to contact our customer service center, which is available from 8am to 8pm daily.
How can I cancel my order?
You can cancel your order anytime before checkout or while the order is being processed.
When can I cancel my order without a charge?
You are free to cancel your order before confirmation or before it has been dispatched from our warehouse.
How can I change my delivery and contact information?
It’s important to keep your contact and delivery details up to date so we can deliver your order correctly. You can update these details under the "My Account Details" tab. If you're having trouble, just contact our customer service team for assistance.
How can I see my order history?
Simply select the “My Orders” tab from the menu. All your previous orders are listed in ascending order for easy reference. Click on any order to view detailed information.
How can I receive loyalty points for my order?
Make sure to join the Maharaja Rewards Program to earn loyalty points on every purchase. Once enrolled and registered with your mobile number, your loyalty points will be automatically credited to your account after each completed order.
Payments Related
What are the payment methods available for my order?
Customers can choose between card payments or COD.
Is it safe to use my debit or credit card to make the payments?
Absolutely! We use trusted and secure payment gateways to process your transactions. You can rest assured that your payments are safe with us, whether you’re using VISA or MasterCard debit and credit cards.
Why can’t I save my card information in the app for a faster checkout?
Unfortunately, due to compliance with local regulations, we are currently unable to store your card details. We understand this might cause some inconvenience, but we are working towards enabling this functionality soon.
Are there any other charges besides the delivery fee when placing an order?
No, the only additional charge is the delivery fee.
How can I check my payment history?
It’s simple! Just go to the "My Orders" section and tap on the specific order. Under "Payment Details," you can view all your previous payment information.
Can I pay with my American Express credit card?
YES
Returns and Refund
How can I get a refund?
No need to worry! We provide a hassle-free refund if you cancel your order before it has been dispatched from our warehouse. The refund will be processed to your chosen payment method within 3 business days after cancellation.
How can I return an item?
If you receive a damaged or unusable item, you can easily return it to our delivery agent. We highly recommend conducting a quality check when receiving goods from our delivery partners. If any issue is noticed after delivery, please contact our customer help desk within 2 hours of delivery for assistance.
Delivery Related
Does Maharaja Super deliver to my location?
Yes, we offer island-wide delivery!
Can I order for someone else?
Absolutely! You can place an order for your loved ones with ease.
How can I change the delivery address after placing the order?
Currently, changing the delivery address post-order isn’t possible. For further assistance, please contact our customer service desk.
How can I refuse collection?
If the delivery package is opened or if any goods are not in a usable condition, you can refuse to accept the order. We strive to serve you better and ensure the best quality.
What should I do if some of my delivered item(s) are damaged or expired?
Though rare, if you receive any damaged or expired items, please inform the delivery agent and return the item(s) immediately. The agent will acknowledge the return, and our customer service team will assist you in receiving compensation. If you notice the issue after delivery, please contact our customer service team within 24 hours by calling us at 076 690 8990 or emailing us at supermarket@mfpe.com. We may ask for images of the item(s) to expedite the process.
How can I lodge a complaint?
If you ever have a negative experience, we apologize. You can lodge complaints in the following ways:
• Review your order post-delivery.
• Send us an email at supermarket@mfpe.com.
• Call us at 076 690 8990.
How can I return an item?
If you no longer want an item, you can return it to the delivery agent. Please note that for hygiene and safety reasons, we do not accept returns of chilled items unless they are damaged or expired. We advise customers to review their order carefully before payment to avoid returns.
Why are some goods in my order missing?
While rare, items may be missing due to unforeseen circumstances, such as damage during picking. If this happens, please reach out to our customer service team for immediate compensation.
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Miscellaneous
How do I get in touch with customer service?
You can reach our customer service by calling us at 076 690 8990 or by sending an email to supermarket@mfpe.com.
How can I receive promotional communication?
You will receive regular promotional updates via SMS, email, and push notifications if you are registered with Maharaja Super or have opted in to receive our email communications. Keep an eye out for our special offers and deals!
Is your concern not mentioned above?
No worries! You can always contact us between 8 am to 8 pm daily via our customer service hotline at 076 690 8990. Alternatively, feel free to email us at supermarket@mfpe.com. We're here to help!
